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Shipping & Returns

We believe that great design should be accessible to all. For us, that means ensuring you receive the wallpaper design of your dreams, delivered in 3-5 working days, so you can get down to the fun stuff. And because we make everything ourselves, you can look forward to super fast dispatch.

Free worldwide shipping

We will print and deliver your wallpaper within 3-5 working days upon receipt of payment, no matter where you are in the world. All orders made after 3pm GMT will be processed the following day. Your wallpaper will be delivered to you in just 3-5 working days, at no extra cost, wherever you are in the world. All orders made after 3pm will be processed the following day.

How long will my wallpaper take to arrive?

Here at Hovia, we all know how exciting it is to be transforming your home and that you will be keen to receive your order as quickly as possible! As such, we have invested heavily in ensuring we can dispatch globally using only the fastest shipping services so you can be enjoying your wallpaper in no time. Our lead time is 3-5 working days from payment for nearly the entire world – we will keep you posted throughout the process and provide tracking information with DHL Express once your order has been dispatched. For more remote areas of the world, or you are having trouble with tracking, get in touch with the team at [email protected] who can advise further.

I changed my mind, can I return my order and receive a refund?

We want all of our customers to be completely satisfied with their wallpaper and if whatever reason there is an issue with your order, please let us know and we would be happy to help immediately. Just drop us an email on [email protected] or call us on 0151 708 5400. Custom-fit murals Our custom-fit murals are created in a bespoke fashion, based upon the wall dimensions provided to us and as such, once they have been printed, we cannot offer a cancellation or return I’m afraid. Before you complete payment for your order, we will send you a bespoke proof image to show you exactly how the mural will look. If you would like to make any changes at this point, let us know and we can work on this for you! We won’t proceed with printing until you are 100% happy with how the wallpaper will look. We would also be more than happy to send you a sample of any of our designs for you to check over colour vibrancy and paper quality. Our sample form can be found here. We would suggest to double check you have provided the correct dimensions before completing payment of your order. If you need to amend the dimensions, let us know and we can get back to you with an updated quote. Repeat Pattern Wallpaper: Our repeat pattern wallpaper can be returned within 60 working days of receiving your order. Drop us an email on [email protected] and we can arrange a return for you. There are some terms and conditions to returning our repeat pattern wallpaper which can be found here.

Will I have to pay any customs fees or duties?

For shipments to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, and Sweden, duties and taxes are covered by us so that your package is not stopped and held by customs. Please note that duties and taxes assessed by customs vary by country and product. Any additional charges are the responsibility of the customer.

For the US, fees may only due on orders over the value of $900. For any orders above these values to the US and for shipments to all other International Countries, we currently only offer Delivered Duty Unpaid (DDU), which means the customer is responsible for duties and taxes upon delivery. At times, your package may be delivered to your local post office.

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