Shipping & Returns

Here at Hovia, we all know how exciting it is to be transforming your home and that you will be keen to receive your order as quickly as possible! As such, we have invested heavily in ensuring we can dispatch globally using only the fastest shipping services so you can be enjoying your wallpaper in no time.

Our lead time is 3-5 working days from payment for nearly the entire world - we will keep you posted throughout the process and provide tracking information with DHL Express once your order has been dispatched. 

For more remote areas of the world, or you are having trouble with tracking, get in touch with the team at [email protected] who can advise further. 

We want all of our customers to be completely satisfied with their wallpaper and if whatever reason there is an issue with your order, please let us know and we would be happy to help immediately. Just drop us an email on [email protected] or call us on 0151 708 5400.

Custom-fit murals

Our custom-fit murals are created in a bespoke fashion, based upon the wall dimensions provided to us and as such, once they have been printed, we cannot offer a cancellation or return I’m afraid.
Before you complete payment for your order, we will send you a bespoke proof image to show you exactly how the mural will look. If you would like to make any changes at this point, let us know and we can work on this for you! We won’t proceed with printing until you are 100% happy with how the wallpaper will look.

We would also be more than happy to send you a sample of any of our designs for you to check over colour vibrancy and paper quality. Our sample form can be found here.

We would suggest to double check you have provided the correct dimensions before completing payment of your order. If you need to amend the dimensions, let us know and we can get back to you with an updated quote.

Repeat Pattern Wallpaper:

Our repeat pattern wallpaper can be returned within 14 working days of receiving your order. Drop us an email on [email protected] and we can arrange a return for you.

There are some terms and conditions to returning our repeat pattern wallpaper which can be found here.

Your order will arrive in a Hovia branded protective tube or box. We pack the murals tightly to ensure they're not damaged during transit.

For our medium paper and pattern repeat orders these will typically arrive in a small tube at 50cm high and 10cm width. If ordering multiple rolls or murals these may arrive in a larger tube/box. We include a printed hanging guide at the start of each roll.

Our heavy paper murals are in a bigger tube at 130cm high and 50cm wide. If ordering multiple murals these may arrive in a larger tube/box. We provide an A4 hanging guide within the tube.

Our Self Adhesive murals arrive in a box and at 150cm x 15cm x 15cm. If ordering multiple murals these may arrive in a larger tube/box. We provide an A4 hanging guide within the tube.