The following information details the terms and conditions upon which we supply our products or services. By purchasing any of these goods or services, you agree to be bound by these terms.
www.hovia.com is a division of Milexa Group registered in England; company number 07473316.
43 Bridgewater Street, Liverpool, Merseyside, L1 0AR
VAT number: GB103719537
The Order Process
You send us the name/details of the wallpaper you would like to order, along with the dimensions you would like it printed at and any extra requirements.
Upon sending your order to us, you will receive a proof image and a quote containing the total cost of goods and services via email. We seek to send a response to all orders within 24 hours of submission, excluding weekends and bank holidays. Please note that at this stage the order is not obligatory, and you, or we have the right to abandon the contract.
We will send a confirmation email once the image has been approved and payment has been made via any of the means acceptable by us [see below].
We accept the following payment methods: Credit or Debit Card, Paypal, Cheque, BACS.
Right of Cancellation
You have the right to cancel a product or services (customisations of print or design) within seven working days, provided that the services agreed within the contract have not already started.
You are entitled to a reasonable opportunity to inspect the products and are expected to return the product in its original condition.
We do not offer refunds on customised products (custom sized murals, custom designs).
Any products or services with apparent defects caused by Hovia will be replaced or refunded. Products or services that become unavailable within the 30 days from payment will be arranged for a later delivery date or refunded according to our refund policy.
This does not affect your statutory rights.
Production and Delivery
We will make every effort to deliver orders and services in good time. Our quoted delivery times are approximately 3-5 working days from payment being received for all orders worldwide but please note due to unforeseen or unexpected issues this can sometimes be longer, we will endeavour to keep you updated if this is the case. We cannot be held responsible for delays or errors made by third party courier or postal services. We will always ensure that the order is securely sealed in rigid packaging. Any damage that the package may incur during transit should be noted upon delivery and signed for as damaged.
The customer is responsible for any customs duties and taxes levied at the point of entry into the destination country.
Quality of Goods
The product should be inspected prior to installation. Any defects should be reported to Hovia; claims cannot be made after the product has been used or installed. Hanging costs will not be refunded, therefore please be sure to check the condition of your product before hanging or mounting.
Minor variations in colour may occur between prints, we can only offer replacements when it is agreed that the variations are evidently noticeable.
Variations of colours may occur between on-screen proof and physical product. We cannot be held responsible for discrepancies between monitor settings. Where colour matching is important, we recommend and offer a printed sample prior to purchase to ensure colours are acceptable. Claims for colour variations cannot be made unless printed sample has been requested and approved.